FAQs

What are your shipping times?

Shipping Time Estimates (US) 1-8 Business Days
The coffee is shipped the same day it is roasted on whole bean coffee, and shipped the day after on ground coffee.

Because of this, orders will take 1-8 business days depending on your location via standard ground shipping by USPS.  All orders come with tracking information.

Do you deliver your products international  No. We only ship in the US.

How do I place an order?

Simply choose your item from the menu choice on the product page then click the “ADD TO CART” button and follow the simple steps to complete your order. We’ll prepare your order and send you an order confirmation email.

I placed an order, but I didn't receive a confirmation email... What's going on?

Kindly check your Spam or Junk folder to see if your confirmation email was sent there. If you are still unable to find it please shoot us a line under "Contact Us" section of our site.

I ordered multiple items. Why did I only receive one?

Often, when you order multiple items we utilize different distribution channels. As such, many times each item will be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they will get to you!

How secure is my personal information?

Every part of COFFEE BEFORE DAWN meets all 6 categories of PCI compliance standards; meaning we adhere to the highest industry standards in order to protect your personal information when you checkout and purchase from our online store.

Additionally, every page of COFFEE BEFORE DAWN uses SSL encryption technology to protect our shoppers. You can verify this by looking up at your browser address bar and seeing "https://" in front of our web address and the padlock icon as well. This ensures that ALL data is encrypted and secure while browsing and shopping our store and that nothing gets out.

Will I get my item before _________? 

If you plan to give one of our items as a holiday gift, we recommend you place your order as soon as possible, 2-4 weeks before the date the holiday is happening otherwise there is a risk of the item not arriving there on time. We are not to be held responsible for items that do not arrive before the holidays. 

Can I cancel my order?

 
Please e-mail us as soon as possible (within 12 hours), if you wish to change or cancel your order. Note that once the item has been fulfilled and marked as shipped, we are not able to make any changes or cancellations to your order.